We built this for Course Hero
Not a deck. A working AI support agent that handles refunds, document removal requests, subscription questions and login help for your members. With your policies, your CX tools, and your tone.
Try the chat agent
Ask about a refund, request a document removal, reset a password, or anything your members might ask.
In production, the widget's look and behavior match the Course Hero brand.
Try the voice agent
Same AI, same knowledge, just over the phone. Call to hear what your members would hear when they call about a refund or to remove a document.
(775) 373-3535US number • Available 24/7
In production, voice runs on a number of your choice with custom hold music and routing.
What Lorikeet can deliver for Course Hero
Built around the scenarios your team handles every day: refund eligibility checks, document removal triage, account help, and the questions your members actually ask.
Refund abuse detection
The agent verifies the Money Back Guarantee against the CX Tool, Recurly and Braintree before offering a refund. Patterns that look like abuse get flagged and routed to a human.
Compliance routing
Document removal and DMCA requests are tagged, summarized in an internal note, and handed off to the Compliance Team via your Compliance Template. The AI never promises a takedown.
All channels available
Same AI brain across chat, voice, email and SMS. Members get consistent answers whether they email Support, click the widget, or call in.
24/7 across the school year
Tickets spike at midnight before finals and on Sunday nights. Lorikeet handles peak load without seasonal headcount or queue blowouts.
Built around the Learneo family
If a member asks about QuillBot, Scribbr, LanguageTool, or Symbolab, the agent gently routes them to the right brand instead of guessing.
Seamless handoffs
When a conversation needs a human, like a refund the policy doesn't cover or a legal-flavored takedown, Lorikeet hands off to your Manila team with full context attached.
How we built this for you
Three live workflows, one knowledge base, the safety rails that matter for your business.
Mapped your SOPs
Refund Request and Document Removal modeled directly on the SOPs you shared, including the PayPal to Braintree branch and the Compliance Template handoff.
Loaded the knowledge
Money Back Guarantee, pricing, auto-renew cancellation, DMCA, login and password reset, plus the Learneo sister-brand context.
Set the guardrails
No refund promised before the CX Tool says yes. No document removal promised, ever. Possible-abuse signals route to a human. Hostile members get steered, not stonewalled.
Ready for integrations
Chat and voice are live now. The CX Tool, Recurly, Braintree and Zendesk are mocked here, ready to be wired to real APIs in production.
From mock tools to live tools in 30 days
This sandbox is the bones. With your real CX Tool, Recurly and Braintree wired up, the agent handles refunds and document removals end-to-end under $0.65 per ticket.
Finish Setting Up Your Sandbox